Below are some frequently asked questions about Skypatrol GPS Tracking Solutions. Just click on any question to go to the answer, or just scroll down to read them all.
 
If you have a question that is not listed on this page, please feel free to CONTACT US to ask your question.

1. How does the Skypatrol GPS Tracking Solution work?
2. What are the benefits of Skypatrol GPS Tracking Solutions?
3. How often does Skypatrol update the maps?
4. How do I identify vehicles on the map?
5. How many users can access Skypatrol GPS Tracking Solutions at one time?
6. Can I easily locate specific vehicles in one division or even one driver and vehicle?
7. What if a vehicle enters an area with poor or no wireless coverage?
8. How often does Skypatrol GPS Tracking Solutions report vehicle information?
9. What are your hardware and software requirements?
10. How secure is my fleet and customer information?
11. How much does the Skypatrol GPS Tracking Solutions system cost?
12. Is the Skypatrol software difficult to use?
13. What is installed in the vehicles?
14. Do I need to buy everything to use Skypatrol GPS Tracking Solutions?
15. Why should I pick Skypatrol over other GPS tracking companies?
16. What is your coverage area?
17. What reports are included in Skypatrol GPS Tracking Solutions?
18. Who installs Skypatrol GPS Tracking Solutions hardware?

 
1. How does the Skypatrol GPS Tracking Solution work?
 
Skypatrol uses proprietary hardware, installed in your company vehicles, to communicate with  Skypatrol’s operations center. 
Skypatrol tools allow you to track, monitor, route, and manage data for your entire fleet, logging details and all exceptions to authorized behavior through the Internet.
 
For more detailed info, see HOW IT WORKS.
 
 
2. What are the benefits of Skypatrol GPS Tracking Solutions?
 
The main benefits of using Skypatrol GPS Tracking Solutions include:

• Reduction of fuel and maintenance expense
• Reduction of unnecessary overtime
• Elimination of unnecessary trips and miles, therefore enjoying lower insurance premiums
• Increased productivity and possibly revenue
• Safer driving, increasing safety and security of drivers, passengers, and assets
• Increased customer satisfaction
• Easy resolve of some billing disputes
• Decreased response time
• System for tracking exceptions and unauthorized behavior, providing an audit trail and justifying discipline if necessary

 
3. How often does Skypatrol update the maps?
 
The Skypatrol GPS Tracking Solutions map database is updated twice a year, to supply the most current information. This is very useful for new employees, new equipment, new business locations, and new customers, but especially for field service, outside sales reps, and first responders.
 
4. How do I identify vehicles on the map?
 
With Skypatrol GPS Tracking Solutions's tracking icon you can identify the vehicle and its location and time with just one click.
 

 
 
5. How many users can access Skypatrol GPS Tracking Solutions at one time?
 
There is no user limit. You are limited only by your computer system and bandwidth.
 
 
6. Can I easily locate specific vehicles in one division or even one driver and vehicle?
 
Yes. Vehicles can be identified and information analyzed by group or individual IDs.
 
 
7. What if a vehicle enters an area with poor or no wireless coverage?
 
Skypatrol GPS Tracking Solutions products have store and forward capabilities. This means the information is captured on the vehicle in real time and then when the vehicle re-enters an area with coverage, that data is sent to your Skypatrol GPS Tracking Solutions system. Even if a vehicle is out of contact for an extended period of time, all vehicle data for that period will be sent to the system after the vehicle resumes contact.
 
8. How often does Skypatrol GPS Tracking Solutions report vehicle information?
 
You can preset the reports to be updated at any intervals that you desire. 
 
 
9. What are your hardware and software requirements?
 
For most customers, the following are required:

• Microsoft Windows or Mac PC with internet connection .
• Internet Explorer 6.X or higher, with Javascript and ActiveX Controls enabled.
• Pop-ups must be allowed.
• Microsoft Excel and/or Adobe Reader for reports.

Specifications may vary depending on your fleet size and/or network configuration. A Skypatrol representative will work with you to determine your exact needs for the successful and reliable utilization of Skypatrol GPS Tracking Solutions.


10. How secure is my fleet and customer information?

All Skypatrol servers reside behind a highly secure firewall. Skypatrol GPS Tracking Solutions data is all encrypted until it reaches your PC..


11. How much does the Skypatrol GPS Tracking Solutions system cost?

Skypatrol's competitively-priced systems are available on a tiered pricing schedule, based on your choice of reports. Those features will determine your upfront and monthly monitoring costs on an on-going basis. Your Skypatrol representative will help you determine your specific needs.


12. Is the Skypatrol software difficult to use?

Skypatrol offers user-friendly, easy-to-learn Internet and software-based applications. Skypatrol products are designed to be intuitive and easy to learn for even non-technical employees.


13. What is installed in the vehicles?

Skypatrol hardware is installed in a discreet location within each vehicle.


14. Do I need to buy everything to use Skypatrol GPS Tracking Solutions?

No. Skypatrol offers a convenient lease/purchase option. Your Skypatrol representative will help you determine your specific needs.


15. Why should I pick Skypatrol over other GPS tracking companies?

Skypatrol's excellent tech support and customizable user-friendly system make Skypatrol GPS Tracking Solutions the best solution for your fleet tracking and management needs.


16. What is your coverage area?

Skypatrol GPS Tracking Solutions are available in all 50 states, Mexico and Canada. Other countries are available upon request.


17. What reports are included in Skypatrol GPS Tracking Solutions?

All Skypatrol GPS Tracking Solutions reports are automated and customizable. Our reporting suite includes several reports. Please see the REPORTS section.


18. Who installs Skypatrol GPS Tracking Solutions hardware?

Skypatrol GPS Tracking Solutions works with authorized installers in every state. For more information on our installation procedures, please see the SERVICE section.

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